There are reasons why people are putting PC World in the Hall of Shame along with AOL – and I’m finding it out, painfully, at the moment.
A friend of mine asked for help with his PC. He couldn’t get the drivers for it. It’s an Advent brand PC, which I found out later to be sold by PC World. Unfortunately, he’s lost his drivers CD, so I have to find the drivers online.
After a quick search, it’s clear that PC World wants you to call its Helpline – which is a premium phone number, which will cost you a lot. So I refused the temptation, and insisted on finding the drivers by myself.
pcservicecall.co.uk (on of PC World’s website) listed the manufacturer’s website as http://www.adventcomputers.co.uk/. Too easy ? Yep, the website is down. Nothing like a challenge to start your day.
Unfortunately, it went downhill from there.
The graphic card was quite easy, it’s a Radeon X300. But the motherboard and soundcard were the painful ones. And then there’s still one funny thing in device manager that I have no idea what it is.
At the moment I’m still sorting out this bloody thing.
So, again, just say no to PC World. They can make your life miserable (and you paid a lot for it!).