Just a few days ago, I moved the mailboxes of a client to Dreamhost while praising them for their technical support (they act very quickly and knows what they’re doing). For good measure, I also told my client how big Dreamhost is, and that they should be able to provide us with a very reliable email service.
I said that because email is vital to this client, since almost 100% of their businesses are done via email.
Then Dreamhost experienced what might be among the worst incident they’ve ever had in their history. Ouch.
Beginning since 15 July 2006, only now (18 July 2006) their services have started to be running again.
My client was already breathing very heavily just behind my neck, with all intent to kill me very soon; which he cancelled when suddenly we got our email back. Phew.
Then I remembered many years back, when I was still a junior staff at Takaful Indonesia. I just managed to secure the takaful.com domain, then hosted it with my friend at Indoglobal.com.
After a while, I said thanks for their service and I’m sure our website would be very secure in their hands. My friend was humble and realistic enough to politely said that (in summary) there’s no such thing as 100% secure server on Internet.
A few days later, Indoglobal got hacked pretty bad.
I’ve learned my lesson – from now on, I’ll stop praising my webhosters, and just enjoy their exceedingly good service for me 😀
Note that the incident re: indglobal happened years ago. I know that they’re much better now in regard to security; but I’ve promised not to praise my webhoster any more, so I’ll stop right here 😀