LG : Life is Good – But We (our website) Sucks

In English, Teknoblogia

Today I had a chance to practice my patience. I failed ๐Ÿ™‚ lg-sucks

It all started when we realized that we have lost the User Guide / Owner’s Manual for our LG Jet Cool Air Conditioner. Model LS-Q076.
While we still don’t know how to program the AC to shut off at certain time.

We need this functionality to ensure that the kids will still have an enjoyable night sleep – but without suffering from dry air due to a continuous, all-night, AC operation.

So, easy, right? Nowadays, just Google, and you should find it, right. Right ? ๐Ÿ™‚

Finding LG’s website was easy enough. However, I immediately realized that the WHOLE website’s interface was coded in Javascript.

This is a nightmare for visitors like me for various reasons :

(1) Broken “back” button
(2) Slower website performance
(3) In case of problems – it’s back to start for us.

The International LG website has 4000+ documents listed for their AC product alone. So I looked for its Indonesian website. Found it in no time. And the horror begin.

The website is slow. Horribly slow. This is on a 3G broadband connection, with regular 160 Kbps download speed.

It’s the dynamic parts – the static parts of the website renders quickly. However, its dynamic ones, such as lists, will show up MUCH later.

Basing the website heavily on Javascript doesn’t help either in this particular case. Now you have 2 dynamic parts – on server and client. Both horribly unoptimized.

By default, a dynamic website WILL perform slower than a similar, static one. There are tricks to make it faster, but you need to be really knowledgeable in this topic to pull it off.
LG’s website not only deploy dynamic website on both of its server & client side; it also does so blindly.

Actually, I still have patience for this kind of websites. Since they’re so widespread anyway, sometimes you just have to grind your teeth and get on with it.

But broken navigation ? That’s the last straw.

Basically, I was browsing on the braindead UI design of LG’s website, when it threw an error on me.
I call it braindead because you are looking for a single document from a THOUSAND available choice – but you can only see 20 choices at a time; and you can NOT skip to the page where you think your document is.

Then after skippng about 40 pages, you found the document – and it threw an error.

I had to start again from the Front page ๐Ÿ™

No, the BACK button does NOT work. Genius, I know.

So, after hours of browsing, retries, and barely enough patience to held back my rage; I finally got my document. Yeah!
Now we know how to set the AC off after certain time.

Then I rushes to my blog, and wrote this. ๐Ÿ™‚

Anyway, hope you enjoyed reading it, more than I have suffered it. These kind of websites should be named & shamed as widely as possible.
Hopefully then we’ll be seeing less of them. And the Internets then will become a MUCH better place to browse around.

To Hell with stupid web design practices ! ๐Ÿ˜€

542 thoughts on “LG : Life is Good – But We (our website) Sucks”

  1. Okay. It’s a good example for top ten html/website hell ๐Ÿ™‚

  2. Could you just try to find the documents using Google? Sometime it works better for me than trying to dissect it from the official website.

  6. @avianto – that’s the first thing I tried ๐Ÿ™‚
    .
    Turned out the website is not very well indexed by Google. Guess why…. yep, because the navigation is 100% by JAVASCRIPT, Google’s crawlers are not able to index the site properly ………… :-/

  22. I have to write a report about life during the Depression, which includes … How old were you during the Great Depression

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  26. Could you just try to find the documents using Google? Sometime it works better for me than trying to dissect it from the official website.

  28. you know what?
    you so lucky
    cos not to have go to jail for publish your bad experience …

  31. You should look at people blog which write according this instead at company website. Because blog more rock man!!! ๐Ÿ˜€

  33. The first sentence of this post made me laugh so hard.
    “Today I had a chance to practice my patience. I failed :)”

    The little happy face at the end is probably what made it so funny to me. but anyway…

    I’m sorry about that experience you had. I HATE those sites with the broken back button, or with so many listings of what you’re looking for…even if its hardly relevant… you have to sift through a million pages to find what you’re looking for. I’m glad you found it though!

    I like your posts in english. You’re very smart and funny. I hate that I can’t read all of your posts.

  36. That sounds like it was stressful. Did you go to the top of the page (they usually have a “contact us” link), and leave a complaint. If you ask me I think that what you had to go through was so unnecessary. definitely go to their website and leave a complaint!

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  49. The LG site isn’t the most friendly one on the net. But they do have the info, you just have to know where to look. That being said, hopefully Customer Care takes the comments here seriously.

  52. LG is a big brand…
    if their website so suck like u said, they hv to change their IT…
    hmm… r they need to employ me?

  64. this is what makes google so good. whenever i run into a problem i always google it to find the answer for anything. I always go to google with problems. I never have to call anybody this is so good to have.

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  68. Sorry if someone has just own owned the same idea as I do (people are too lazy reading more than 60 comments), but.. Why don’t you write another post titled “How to switch off LG Air Conditioner at a certain time” and provide the document you’ve got?

  74. Why donรขโ‚ฌโ„ขt you write another post titled รขโ‚ฌล“How to switch off LG Air Conditioner at a certain time

  75. LoL, LG is a good brand, I’ve never used their air-conditioners so I don’t know but usually I think there are timers in the remote of AC. Anyway, googling is easy but it’s shocking and surprising to see such a big site has problems. I hope their problem would have been solved by now. And yours too lol hehe!

  76. I have had similar trouble with websites created on Javascript and Ajax before. Some days you can browse them, but other days they aren’t loading at all.

  78. A large part of the problem is obviously LG’s site, but another component of the blame belongs to Google for not being fast enough in learning to spider Javascript and AJAX properly. I know they are working on it, but it certainly seems to be a slow process!

  80. “WHOLE websiteรขโ‚ฌโ„ขs interface was coded in Javascript. ” – ah man, I feel for you on that. It’s really irritating when sites are built like that. Like I often want to open the page in a new tab, but I cant.. its been code in javacript grrr.

  81. “Finding LGรขโ‚ฌโ„ขs website was easy enough. However, I immediately realized that the WHOLE websiteรขโ‚ฌโ„ขs interface was coded in Javascript.”

    Entirely in Javascript? Wow!

  84. Slogan Life’s Good in this case is correct because it’s doesn’t says that Life’s Handy or something like that.

    I have never become so pissed of about homepage, maybe because I haven’t dealt with LG before.

  85. There is one way to lead such posts. What I mean is more info will make this more familiar. thanks for the share.

    Regards,

  86. wow, such a bad bad experience.. I Hope LG company fix their website as soo as possible… ๐Ÿ˜€

    regards
    Alfred

  96. So funny post . I saw too some websites built in javascript,I hate those websites . Also some websites have tons of bugs or are incompatible with some browsers and are ruining me.
    Why they have to make so complicated webpages instead of simple ones?

  105. It is so sad. But it is not end, it is your starting dear.I think you should use drupal 6 and searching about how to make your website much better. Just try to do that i think it will work.

  106. Don’t worry dude. You can make it better by using diffrent software. And secondly you you should search hoe to make your site much better. And my advise is that You should use Drupal 6.

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  111. i think you are right on this point it even is a company which just elaborates rather something genuine

  114. The NCTE have improved their website quite a bit and you should see more teacher education as a result

  116. You are really right in the most cases cause i just close the site page if it have any problems – it really irritates!

  121. I feel sorry for you. I had similar problem. It doesn’t work well on non-IE browser like FireFox and Chrome. Now, I wanna work in LG Electronics, and I will fix it, lol.

  123. Unfortunately, there are many websites like LG’s. They let fancy-pants web designers take control of the entire design, so the website looks nice … if you are on a local connection. But many people don’t have a reliable and fast internet connection, so the website never loads up completely.

    As for Google not indexing LG’s site because of the javascript – maybe, maybe not. Even if everything was written in text, there is no guarantee of indexing, especially nowadays. Finding information on Google is becoming increasingly hit or miss. When I’m looking for retailers, I get informational pages. When I’m looking for information, I get retailers. I think the days of the simple one field search form are ending.

  125. Its a very stressful work. Sometimes Google search takes a lot of time to open a website but overall you did a great job.

  130. Wow I can’t believe that they had their entire site done with javascript. Isn’t that going a bit overbaord? There are many other ways to go about it, although it’s useful for some aspects.

  134. I have also experience that, waiting for the site to load, too tiring, if only you don’t have an important thing to download
    I would definitely close it. Well at least it worth the wait than not having your file at all.

    Visions

  135. Man your so right here, it really sucks ๐Ÿ™‚ “Today I had a chance to practice my patience. I failed” – has happened to me once or even more ๐Ÿ™‚

  136. It’s really annoying when the back button on a site doesn’t work. I will normally use my browser one, but if they’re going to put one, I don’t want to waste my time trying to use it when it doesn’t work… and end up going to use what I would have used to start with (the browser one).

  138. Some sites are not pretty good with troubleshooting service, I know that. Some of them doesn’t even have it. You gotta find it or google it by yourself and see if there are some users having the same experience. Eventually, you will solve the problem.

  140. really a bad website, but when I try to acces LG Indonesia, good enaught…

    ..yeah, they dont like Apple Store, cause nobody buy their product from the web (I think…)

  142. I canรขโ‚ฌโ„ขt believe that they had their entire site done with javascript. Isnรขโ‚ฌโ„ขt that going a bit overbaord? There are many other ways to go about it, although itรขโ‚ฌโ„ขs useful for some aspects.

  145. During sleep of kids AC automatic shut of is very good for kids. If you dont know automatic shut off then you go google search or Finding LGรขโ‚ฌโ„ขs website was easy enough. However, I immediately realized..

  149. You certainly took LG down a notch for me. But damn funny to read how even such company sites have these idiotic and stupid problems that could put off clients.

    Come on LG, pay that extra quid and hire a good coder! ๐Ÿ˜€

  150. I’ve been once, still more upset; I needed to download drivers for my HP-Compaq LAN card and sound device, but the HP-Compaq website had similar bugs.

  154. I think it’s normal…very normal. A large company like LG won’t even have an IT that can take care of their website. It’s always like that. Well, nobody’s perfect anyway.

  157. I think itรขโ‚ฌโ„ขs normalรขโ‚ฌยฆvery normal. A large company like LG wonรขโ‚ฌโ„ขt even have an IT that can take care of their website. Itรขโ‚ฌโ„ขs always like that. Well, nobodyรขโ‚ฌโ„ขs perfect anyway.

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  164. I have had similar trouble with websites created on Javascript and Ajax before. It’s so annoying if they have bugs.

  165. LG, life is good for some and life is bad for some like me, both my 24″ LG flatron wide screen monitor died on me also my LG flat screen TV died on me, that only tells me LG really sucks…

  170. It is so sad. But it is not end, it is your starting dear.I think you should use drupal 6 and searching about how to make your website much better. Just try to do that i think it will work.

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  191. the website is not very well indexed by Google. Guess whyรขโ‚ฌยฆ. yep, because the navigation is 100% by JAVASCRIPT, Googleรขโ‚ฌโ„ขs crawlers are not able to index the site properly รขโ‚ฌยฆรขโ‚ฌยฆ

  193. they had their entire site done with javascript. Isnรขโ‚ฌโ„ขt that going a bit overbaord? There are many other ways to go about it, although itรขโ‚ฌโ„ขs useful for some aspects.

  194. very normal. A large company like LG wonรขโ‚ฌโ„ขt even have an IT that can take care of their website. Itรขโ‚ฌโ„ขs always like that. Well, nobodyรขโ‚ฌโ„ขs perfect anyway.

  196. interesting article, I really liked your article. I will keep visiting to read your article quality. if you’re willing I hope you can visit my blog. I am very excited to read and read your article. from your loyal fans.Tika

  199. the website is not very well indexed by Google. Guess whyรขโ‚ฌยฆ. yep, because the navigation is 100% by JAVASCRIPT, Googleรขโ‚ฌโ„ขs crawlers are not able to index the site properly รขโ‚ฌยฆรขโ‚ฌยฆ

  200. very well indexed by Google. Guess whyรขโ‚ฌยฆ. yep, because the navigation is 100% by JAVASCRIPT, Googleรขโ‚ฌโ„ขs crawlers are not able to index the site properly รขโ‚ฌยฆรขโ‚ฌยฆ

  204. Iรขโ‚ฌโ„ขll be subscribing to your feed and I hope you post again soon!After I read your blog, I think itรขโ‚ฌโ„ขs very useful information.

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  213. Very good quality of the article, long ago that looked for information on this subject (LG) and this Web site me has been helpful. Thank you very much by the information and a warm greeting from Chile.

  214. Lol! Man am I glad I`m not in your shoes! I`d probably snap after half an hour, using my sledge hammer on both my air conditioner AND my laptop. But that sure wouldn`t be enough; I`d probably hire someone to hack LGs website and “fix” it for them. lol

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  216. they had their entire site done with javascript. Isnรขโ‚ฌโ„ขt that going a bit overbaord? There are many other ways to go about it, although itรขโ‚ฌโ„ขs useful for some aspects.

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  218. Perhaps you should think of it this way. Some major brand business player not usually give-a-damn about their website, because they still doing all right with their business in conventional ways. This might put your mind at ease and you can easily throw your anger to your local dealer.

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  219. Thanks for posting some great ideas and I’ll try to return back with a completely different browser to check things out! Also, I put a link to your blog at my site, hope you dont mind?

  220. Actually, I still have patience for this kind of websites. Since theyรขโ‚ฌโ„ขre so widespread anyway, sometimes you just have to grind your teeth and get on with it.

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  231. Thanks for posting some great ideas and Iรขโ‚ฌโ„ขll try to return back with a completely different browser to check things out! Also, I put a link to your blog at my site, hope you dont mind?

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  248. I hate reading manuals anyway, I always try to set things up without a manual becasue 9 times out of 10 it’s easy, don’t know about LG stuff though

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  295. I saw too some websites built in javascript,I hate those websites . Also some websites have tons of bugs or are incompatible with some browsers and are ruining me.

  298. Okay. Itรขโ‚ฌโ„ขs a good example for top ten html/website hell ๐Ÿ™‚

  300. You should try living in India for a while, they have got the entire system down to art form so you end up begging the authorities to take a bribe just to do things like remove the rubbish from outside your apartment! Slow websites I can handle, authorities that make their money by taking bribes for doing what they should be doing anyway can test my patience to the limits. No wonder Yoga was invented in India, you need it to deal with the daily frustrations of life!

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  308. Guess whyรขโ‚ฌยฆ. yep, because the navigation is 100% by JAVASCRIPT, Googleรขโ‚ฌโ„ขs crawlers are not able to index the site properly รขโ‚ฌยฆรขโ‚ฌยฆรขโ‚ฌยฆรขโ‚ฌยฆ :-/

  310. so rightly posted. the lg website is horrible. its dreadly slow and most of the time the pages do not load. the brand needs a new website.

  312. Thanks admin brohorrible. its dreadly slow and most of the time the pages do not load. the brand needs a new website

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  317. Poor you. Althought i think it is not good for the kids to sleep with the air conditioning on neither for us.Thank you for sharing with us. You better try to dw from another website.

  318. Thanks admin brohorrible. its dreadly slow and most of the time the pages do not load. the brand needs a new website

  320. i was checking out their website a few days back and gosh, they are terribly slow. if they want to attract online customer then they must do something in regards to their website.

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